Objectives:

• Support the production team with the delivery of multi-language solutions for THG Fluently

• Develop trusted partnerships with your clients, colleagues and suppliers by sharing your expertise and support

 

The core elements of your role are:

People

• Work as a member of our global Operations Team

• Deliver service that meets SLAs, business targets and ISO standards, delights internal and external clients, and is constantly evolving to meet client needs and biggest business opportunities

• Develop trusted partnerships with our suppliers

• Collaborate cross team by actively participating in company strategic initiatives

Operations

• Manage enterprise-level, larger and strategic projects predominantly
• Support your team and the Global Production Team with less complex projects as and when required depending on current business opportunities and global capacity

• Manage complex multilingual projects involving a variety of services independently, within budget and to client expectations

• Support Sales from operational perspective to deliver a seamless service to prospects and clients
• Support Sales with pre-production activities including project planning and costing

• Oversee end-to-end production processes and solutions development for clients internally and externally
• Source the most appropriately skilled linguists or suppliers
• Use translation management software to leverage internal and translation memory (TM) segment repetitions
• Offer advice, trouble shoot and act as subject matter expert on your team
• Build and contribute to client guides and workflow documentation
• Develop expertise in a wide range of sectors and services
• Responsible for the compliance of our production operation to requirements of ISO 9001 and ISO 17100
• Conduct project analyses, planning and briefings including project kick-off meetings, design CAPA and perform project post-mortems independently
• Manage and resolve customer complaints to their satisfaction with minimal support
• Implement and use the latest translation technologies as well as client specific IT Systems to increase productivity and ensure high-quality of service
• Proactively identify opportunities to reduce costs, improve workflow and productivity
• Oversee translation memory and term base development and maintenance for repetitious content and/or specialised terminology
• Offer best practice advice and make recommendations on workflows to our customers
• Ensure the company’s administration systems for project data are updated in accordance with our standard procedures
• Manage project budgets to meet revenue and margin targets

Clients

• Build trusted relationships with external and internal clients and represent the team/the company at meetings
• Liaise with Sales and Tech staff to ensure excellent quality of service and high standards of customer care
• Collaborate with Sales and participate in pitches, proposals and other sales activities to win new contract business

Company

• Collaborate with Head of and other Project Managers to deliver a team strategy aligned with the Group’s strategic objectives and to deliver team’s revenue objectives
• Collaborate with other departments in THG Fluently (i.e. Sales, Technology Solutions, Operational Excellence, Linguist Community, File Engineering, Media Localisation, Production Teams) to ensure optimal production process and excellent client service
• Promote the company’s growth and global collaboration across functions

 

 

MINIMUM ESSENTIAL REQUIREMENTS OF THE POSITION

1. Exceptional written and verbal communication skills in English and preferably one other language 
2. A minimum of 5 years’ experience in the supply of client-side translation within a project management role
3. Experience in Artwork localisation, voiceover (human and AI), subtitling and e-learning
4. Strong organisational and multitasking skills and the ability to handle pressure when delivering to tight deadlines

1. Competence in using translation management and productivity technology with the ability to learn new technologies and programs quickly
2. Competence in managing projects and tasks involving a variety of services and complex workflows
3. Proven competence in project planning, resource and risk management
4. Knowledge of industry standards and current trends

1. Friendly and credible personality who inspires trust in clients and partners
2. Solution-oriented
3. Good commercial acumen and proven customer-centric approach
4. Flexibility and a positive, ‘can-do’ approach

1. Ability to handle pressure when delivering high volumes and to tight deadlines
2. Excellent communication and interpersonal skills
3. Willingness to be a team player and conscientiousness in promoting the growth and awareness of THG Fluently within THG