Services – THG Ingenuity

Access to every service you need to globalise your brand under one roof, all underpinned by data

THG Ingenuity is comprised of four key service pillars.

Technology

Our proprietary tech works together seamlessly to power your growth online
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Proprietary, end-to-end Commerce Platform, powered by machine learning
Fully-managed hosting & deployment, with 29 data centres globally
Exhaustive site functionality, from special offers & fully-responsive widgets to global payments
Long pipeline of innovation, powering a continuously evolving solution
Dedicated InfoSec team, with bespoke fraud engines & monitoring experts

Operations

Our international network of distribution centres, courier & payment integrations enables local customer experience on a global scale.
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Access to 193 territories via 140+ Courier Integrations & a network of 16 distribution centres
Proprietary customer services engine, powered by a team speaking 27 languages across 5 continents
Fully-integrated, global tax solutions
Acheson & Acheson – highly-accredited beauty manufacturer & product developer, leader in skincare & haircare
Proprietary Warehouse Management System

Brand

Our expertise & bespoke services create compelling brand propositions for your customers.
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Managed trading & marketing services, leveraging exhaustive platform mechanics
Global influencer
& KOL platform
Brand strategy & creative content across 6 production facilities
Proprietary CRM & subscriptions engine with 4.2bn emails sent in 2019
Translation services
in 150+ languages

Data

Data underpins all of our operations, from trading strategy powered by real-time business intelligence to continuous platform improvements via machine learning
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Proprietary data platform that manipulates Big Data across the entire customer journey to maximise sales
Regular Fraud insight and intelligence with assigned SPOC, including historic data-matching
Personalised and optimised website UX leveraging AI & Machine Learning capabilities
ISMS utilisation for data protection compliance (PCI level 2)
Data-optimised pick paths to deliver significant cost and time efficiencies across our network of DCs