Operations

Operations

Designed to ensure we deliver products into the hands of our global customers with speed and effectiveness, our global fulfilment capability is extensive. Our international network of distribution centres, couriers, customer service and manufacturing capabilities ensures local customer experience on a global scale.

  • 16 distribution centres globally across 5 continents inclusive of Singapore, Hong Kong, New Jersey, Texas, India, California & Poland to name a few 
  • All DC’s powered by our own proprietary Warehouse Management Software, Voyager, enabling rapid roll-out of international locations 
  • Access to 193 territories via our 140+ global courier network all with express, scheduled, click and collect and cash on delivery services  
  • Proprietary customer order tracking functionality, ‘THG Delivered’  
  • Access to our own proprietary global fulfilment solution, THG Air late 2020 
  • Fully integrated, global tax solutions  
  • BRC AA grade manufacturing facilities across Nutrition & Beauty, supported by extensive R&D and product innovation teams 
  • Proprietary customer services engine powered by a team speaking 27 languages across 5 continents 

THG Ingenuity is comprised of four key services pillars.