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Blogs

Beauty

FMCG

Customer Journey Mapping as a Driver for Customer-Centric Success

When striving for customer-centric success, creating a customer journey map is an effective strategy to implement. Known for its benefits like deeper customer understanding, data-driven decisions, and cross-functional collaboration, it’s a visualization tool you can learn more about in this article.

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Blogs

FMCG

The Rise of the Subscription Model in the FMCG Industry

The UK subscription box market is expected to reach £1.8 billion by 2025, up 34.7% from 2020. As consumers increasingly seek value, quality, variety and convenience, more brands from the FMCG sector are giving the subscription model a go. Discover more about their experiences in our article.

Published

November 14, 2023

5 min read
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Blogs

FMCG

How DTC Can Fuel NPD for Your FMCG Business

Direct-to-consumer (DTC) is pivotal for new product development (NPD), offering vital insights, first-party data, and agility for your FMCG brand. Find out how expanding your DTC presence can help your FMCG business innovate better.

Published

October 23, 2023

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Blogs

Beauty

Customer experience

Digital transformation

How to Optimize the DTC Beauty Consumer's Journey

From awareness through to purchase and post-purchase delight, every step of the customer's journey offers an opportunity to create a lasting impression. But rather than adopting a general approach, consumers in a specific vertical require a specific approach – and direct-to-consumer (DTC) beauty shoppers are no exception.

 

In this article, we explore some effective strategies to enhance your DTC beauty customer’s journey.

Published

October 12, 2023

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