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Resource Type: Webinars

Fulfillment in Focus: Yamato

June 28, 2024

13 mins

Tom Killeen, Chief Operating Officer, THG Ingenuity

Paul McAdam, European Head of Sales, Yamato Transport

Within a six-minute walk, anywhere in Japan you will see a Yamato post box. As the most trusted brand in Japan, above Apple, Sony, Panasonic and more, Yamato has been delivering parcels to its customers for over 100 years and is essential to the Japanese population. At the heart of Yamato’s business is one clear obsession: surprising and delighting the customer by always over-delivering on the delivery promise.  Today, data, technology and innovation remain key to doing fulfilment right, well and quickly to create happy customers for life.

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