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Two men, Tom Killeen and Nick Landon, sat opposite each other on chairs against a greenscreened background of an automated warehouse



Fulfillment in Focus: Royal Mail

May 12, 2024

15 mins

Tom Killeen, Chief Operating Officer, THG Ingenuity

Nick Landon, Chief Commercial Officer, Royal Mail

Innovation and transformation are key to the success of Royal Mail, from introducing the stamp, facilitating pivotal communications during WWII, building the world’s first computer and helping to deliver billions of pounds worth of PPE during the pandemic. Today, whilst AI and automation lies at the heart of the 500-year-old national institution’s trailblazing operations, its posties remain the secret source to its success.

In this episode of Fulfillment in Focus, THG Ingenuity's Chief Operating Officer, Tom Killeen, speaks with Royal Mail's Chief Commercial Officer, Nick Landon, to explore automation, innovation, artificial intelligence, sustainability, efficiency and more.

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