Innovation and transformation are key to the success of Royal Mail, from introducing the stamp, facilitating pivotal communications during WWII, building the world’s first computer and helping to deliver billions of pounds worth of PPE during the pandemic. Today, whilst AI and automation lies at the heart of the 500-year-old national institution’s trailblazing operations, its posties remain the secret source to its success.

In this episode of Fulfillment in Focus, THG Commerce's Chief Operating Officer, Tom Killeen, speaks with Royal Mail's Chief Commercial Officer, Nick Landon, to explore automation, innovation, artificial intelligence, sustainability, efficiency and more.