8th May 2024 – THG Ingenuity has been selected as a finalist for Logistics Service Provider of the Year in the UK Warehousing Association (UKWA) Awards for Excellence 2024.  

UKWA is the leading trade organization for the warehousing sector, with its prestigious awards presented to outstanding companies in the sector. THG Ingenuity has been acknowledged for its global fulfillment and courier management services to retailers and brand owners looking to accelerate their digital growth ambitions.  

Winners will be announced on 10 July, at the Royal Lancaster London, where industry leaders will come together to acknowledge and recognize the great achievements of the sector.  

Today, online retailers are faced with increased pressure to reduce costs and meet customer expectations. At the core of these challenges is operations, which has the potential to be the largest lever for cost efficiency and building customer trust. At THG Ingenuity, we’re continuously finding ways to overcome short and long-term operational complexities so we, and our customers, can deliver against evolving consumer demands for increased speed and experience.  

Through integrating our data-driven approach, proprietary software and technology with best-in-class automated facilities, we demonstrably improve customer loyalty and satisfaction.  

Our global fulfillment network capacity, which spans 13 localized warehouses, and ships to over 195 countries, is designed to meet peak demand, whilst maintaining operational efficiencies and providing a seamless delivery experience for customers from first click to final mile.      

We have a breadth of experience across a variety of sectors from beauty to nutrition and FMCG, ensuring business goals are fully operationally enabled, providing a competitive edge and empowering brands to deliver exceptional customer experiences that drive loyalty.  

What really sets us apart from other logistics service providers is our vertical integration, which allows us to control every element of the end-to-end online customer experience and understand the impact that a logistics experience has on customer lifetime value.  

We use real-time data to inform and improve the speed of our fulfillment service to end customers globally, improving customer satisfaction and retention, resulting in a global fulfilment solution that delivers substantial savings for our clients.  

Our continued investment in innovation, automation, infrastructure and network efficiencies also enables us to deliver substantial savings for our clients. In 2023, we delivered a material operational cost reduction of over 12%.  

We have improved the value we generate for our customers by leveraging real-time data and analytics, to identify that 27% of UK consumers shop online between the hours of 22:00 and midnight. As a result, we extended the cut-off for next day delivery orders to 00:30am - typically unheard of in the industry, allowing consumers to shop later for their online purchases. Additionally, 4.1 million orders were upgraded to next-day services in 2023, which drove improved retention and accelerated repeat spend within 90 days. Cementing our belief that operational services drive cash back into the business.  

“Fulfil by THG is one of THG’s best kept secrets and one of the reasons why we’ve become globally leading digital brand builders. Our dedication to the end customer experience is an obsession, arguably everything in between delivering the customer promise does not matter. The only thing we care about is the end customer and delivering or over delivering on that promise. We’re absolutely delighted to be nominated for UKWA’s Logistics Service Provider award demonstrating that in the world of ecommerce, operations should never be an afterthought.” – Tom Killeen, COO, THG Ingenuity.

Want to find out how THG Ingenuity can help you optimise fulfilment and overcome complexities? Reach out to our experts today for a comprehensive introduction to our services.