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Fulfillment in Focus

Introducing Fulfillment in Focus, an exclusive interview series from THG Fulfil.

Hosted by THG Brands' Chief Operating Officer Tom Killeen, Fulfillment in Focus showcases insightful and inspiring interviews with senior business leaders from across the operations, transport, and logistics space.

In the series, we explore how some of the world's biggest brands, from Holland & Barrett and Emirates to Yamato and Royal Mail, have solved challenging operational complexities through innovation. Beyond that, we also offer exclusive insight into the challenges, pain points and lessons learned in THG Fulfil's own 20-year journey to customer-obsessed operational excellence.

Explore all the Fulfilment in Focus interviews below.

A shot of inside a THG warehouse, with an automated robot moving across a grid

Reports

Fulfilment Health Check

Register for your fulfilment health check today for a free diagnostic on your fulfilment performance.

Reports

The Future of Beauty Fulfilment Report

The beauty fulfilment landscape is evolving rapidly, driven by rising labour costs, supply chan complexities, and ever-growing consumer demands for fast & personalised service.

Reports

Powering Up: The Impact of Fulfillment on Customer Acquisition and Retention (US)

Don’t let fulfillment be an afterthought: A THG Fulfil customer data study. 

Blogs

Batch Pick Process at THG Fulfil: Driving Operational Excellence and Scalability

At THG Fulfil, we optimize every step of the batch picking process to drive maximum efficiency, accuracy, and scalability in ecommerce fulfillment. In this blog, discover how our data-driven approach, advanced batching algorithms, and real-time system modeling help streamline operations, improve order accuracy, and support rapid business growth — all while delivering a seamless customer experience.

Published April 28, 2025

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Blogs

How We Achieve 1AM UK Next-Day Delivery Cut-Off

Our 1am next-day cut-off delivery time is key to delivering on our obsession with the end customer. The faster that we can make the order-to-delivery process, and the more consistent and accurate we can deliver against the fulfillment promise, the more customers are likely to shop with us online.

 

Find out how we do it in this article.

Published November 1, 2024

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silhouette of two lipsticks on green background

Blogs

Beauty Ecommerce Fulfillment: Essential Factors in Selecting the Ideal 3PL Partner

For ambitious beauty brands, selecting and switching 3PL providers is not a decision to take lightly. Here, we explore the key factors to consider when choosing a specialist cosmetics fulfillment solution that will enable ongoing success. 

Published April 2, 2024

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Events

Fulfillment in Focus: UKWA

In this episode of Fulfilment in Focus, Chief Operating Officer for THG Ingenuity, speaks with UKWA’s Chief Executive, Clare Bottle, on the the challenges of integrating sustainability into warehousing, the impact of rising labour costs, and the importance of building a skilled workforce to meet the demands of a rapidly evolving logistics sector and more.

Published May 12, 2025

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Tom Killeen and Jonathan Priestley

Events

Fulfillment in Focus: CBRE

In this episode of Fulfilment in Focus, Chief Operating Officer for THG Brands, speaks with CBRE’s Head of UK Industrial & Logistics Occupier Services, Jonathan Priestley, on the value of deep data for building development, the growing role of sustainability in the industry, the joy in helping customers overcome challenges to growth, and more.

Published January 13, 2025

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Woman holding Holland and Barrett box

Case Studies

Holland & Barrett: Transforming Fulfillment for Speed, Scale and Service

In May 2024, Holland & Barrett took a strategic step toward modernizing its logistics operations by migrating over 8,500 SKUs into THG Fulfil’s automated fulfillment network.

Case Studies

Cult Beauty: Cutting Costs and Delivering Faster Than Ever

Luxury beauty retailer Cult Beauty made a bold move to modernize fulfillment by shifting from manual warehousing to THG Fulfil’s automated ICON facility.

 

Automated warehouse

Case Studies

Biossance: Driving Global Growth Through Smarter Fulfillment

Originally launched in the US, clean skincare brand Biossance had global ambitions but was limited by high operational costs and subpar customer experience.

 

Press Releases

THG Fulfil Unveils Customer Acquisition Goldmine

World-class fulfilment and courier management solution, THG Fulfil, is set to unveil the findings from a landmark data study at an exclusive open day on July 8.

Published June 25, 2025

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Press Releases

THG Commerce launches HYROX global ecommerce platform

Launch of HYROX ecommerce site marks a new chapter as part of a comprehensive growth partnership with THG Commerce

Published June 17, 2025

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Press Releases

THG Fulfil supercharges warehouse capabilities with Libiao Robotics

The installation of Libiao’s T-sorting robots is set to boost THG Fulfil’s capacity by 75% 

Published June 12, 2025

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