At THG Commerce, we make omnichannel retail a reality for brands, offering a connected commerce ecosystem that unifies digital and physical experiences. Powered by real-time data and loyalty-driven insights, we help brands deliver smarter, more personalized journeys for their consumers.
Our omnichannel platform integrates with physical point of sale (POS) systems, enabling synchronization across online and offline channels. Customer accounts, transactions, and loyalty rewards are seamlessly harmonized for a unified shopping experience.
Through detailed data insights and AI-driven analytics, our omnichannel marketing strategy enables hyper-personalized communications and offers that follow the customer wherever they shop. Whether online or in-store, your brand remains front and center.
A seamless omnichannel experience creates opportunities for stronger customer loyalty. By integrating multiple channels into a single customer experience, we help your brand build trust and long-term relationships.
Our omnichannel strategy isn’t just about connecting channels – it’s about optimizing the experience based on insights. We use data to continually enhance the customer journey, ensuring maximum engagement and satisfaction.
LOOKFANTASTIC partnered with THG Commerce to launch a new retail concept in Altrincham, creating an elevated beauty destination that seamlessly merges the convenience of online shopping with the tactile, personalised experience of a physical store.
The results so far:
Case Studies
Following a rapid 10-week site migration to THG Ingenuity's complete ecommerce platform, Cult Beauty saw a significant rise in average order value, a 30% jump in conversion rates, and faster page load times.
The beauty retailer’s new digital platform proved its mettle during the high-pressure Black Friday sales, effortlessly handling a massive influx of customers.
Curious to see how THG Ingenuity could fuel your brand’s growth? Explore the infographic below.
Case Studies
In 2020, premium skincare brand ELEMIS partnered with THG Ingenuity to rapidly scale its DTC expansion. The result? A five-year digital roadmap delivered in just 10 months, with 16 sites launched across Europe and APAC.
Key highlights include:
10
months to deliver a 5-year expansion plan
16
international sites launched
132,000
new customers acquired across EU markets
We connect online and offline channels for seamless, end-to-end customer-centric experiences.
Our data-driven insights power personalized marketing across every touchpoint – driving stronger engagement and conversion.
By creating seamless experiences, we help you foster lasting customer loyalty and engagement.
Contact us today to see how THG Commerce can help you deliver a unified and personalized customer journey.
