Courier Management & Last-Mile Delivery
Optimise Delivery Operations with THG Fulfil.
THG Fulfil provides a high-performance Courier Management Platform (CMP) that connects businesses to over 250 integrated courier services worldwide, enabling market-leading delivery speed and optimised last-mile logistics.
Intelligent carrier selection, real-time tracking and automation streamline global shipping operations while improving delivery performance at scale.
1am
UK next-day delivery cut-off time
195+
Countries served globally
250+
Courier services integrated
77%
UK orders delivered next-day
Courier Management Capabilities
Full Tracking Visibility
Real-time last-mile delivery tracking integration across 250+ courier services provides complete visibility from dispatch to final delivery. This helps to significantly reduce “Where is my order?” enquiries while improving customer confidence and post-purchase experience.
Global Courier Network
Ship to 195 countries worldwide through a network of regionally optimised courier partners. Our intelligent routing ensures the most efficient carrier is selected based on destination, service level and performance.
Multi-Carrier Delivery Optimisation
Our smart technology selects the most efficient shipping method based on order weight, destination and required delivery speed. This ensures cost-effective postage while maintaining reliable last-mile delivery performance for every order.
AI-Driven Courier Selection and Labelling
Automatically generate carrier-compliant labels and assign the correct courier service at dispatch. This reduces manual handling, improves dispatch accuracy and streamlines fulfilment operations at scale.
Market-Leading Delivery Infrastructure
THG Fulfil provides a world-class courier management infrastructure engineered for speed, scale and operational agility. Direct integrations with courier partners enable global brands to rapidly introduce new delivery services and optimise their last-mile delivery strategy as markets evolve.
Our rules-based delivery allocation engine allows teams to update courier logic in seconds, enabling instant switching between providers to maintain performance, manage costs and respond to peak demand.
This infrastructure delivers a market-leading 1 am UK next-day delivery cut-off and an average UK delivery time of just 1.45 days, driving customer retention through reliable experiences at enterprise scale.
Sustainable Delivery Options
THG Fulfil provides a pioneering approach to sustainable logistics and supports a range of sustainable last-mile delivery initiatives designed to reduce emissions across the fulfilment and transport network without compromising delivery performance.
Our solution includes:
- Electric delivery fleets for lower-emission final mile delivery
- Bio-diesel powered line haul transport to reduce long-distance freight emissions
- Carbon-neutral final mile delivery services through courier partners
- Eco delivery services capable of reducing last-mile emissions by over 40%
Latest in-market delivery cut-off times, 7 days a week
UK Delivery
Standard: 1.45 days average (click to delivery) - 24/7 operation and delivery
Next Day Delivery: 1 am cut off, 7 days a week
US Delivery
Standard: 3.1 days average US-wide (click to delivery)
Next Day: 5 pm cut-off US-wide, 7 days a week
9 pm cut-off for East Coast states
Seamless Integration with Checkout by THG Fulfil
Our courier management software connects seamlessly with Checkout by THG Fulfil., Leveraging proprietary technology, our solution
automates shipping decisions, manages multiple courier partners and presents optimised delivery options directly within the checkout experience.
As a core component of our global Merchant of Record infrastructure, Checkout manages tax, duties, fraud protection and regulatory compliance, allowing brands to confidently scale internationally while delivering seamless, localised customer experiences.
More from THG Fulfil
Blogs
Explore expert perspectives, strategies and industry insights to help optimise delivery operations and stay ahead in the evolving ecommerce landscape.
Reports
Access valuable insights, tools, and guides to help you optimise fulfilment and scale smarter in today’s fast-moving ecommerce world.
Case Studies
Discover how brands like Holland & Barrett, Cult Beauty, Biossance, and Dermstore scale faster with THG Fulfil.
Take Control of Your Delivery Operations
Manage global shipping networks, automate delivery decisions and power high-performance last-mile logistics with our seamlessly integrated courier management system.
FAQs
Courier management is the process of centralising and optimising the selection, tracing and orchestration of multiple delivery providers.
THG Fulfil utilises a proprietary Courier Management Platform to automate carrier selection, ensuring that every order is delivered via the most cost-effective and efficient route.
Last-mile delivery station is the strategic local hub where parcels are sorted for final dispatch to the end consumer, bridging the gap between a global distribution centre and the customer’s doorstep. THG Fulfil optimises this critical stage by using intelligent routing and localised carrier networks to ensure speed and precision for a seamless delivery experience.
Last-mile delivery times vary based on region and service level. However, by using THG Fulfil’s optimised network and 1 am GMT shipping cut-off, brands often achieve UK delivery times of 1.45 days, which is notably faster than standard industry benchmarks.