logo
Get in touch

THG ORBIT

Our award-winning customer service response


Offering an integrated approach between our 

proprietary customer service platform and 

dedicated customer service team across 30 

languages.

    ingenuity/2021-04-27-a98d8f01-5500-4f2b-aaf8-3e128a38d70b-7295ef2e-6d29-4c44-a0e9-9dd532675d57-2020-09-11-4kie1mkey2e4yi-q7TSxv5wg-2a7_1-hero (1) (1).png

    Completely integrated customer service


    THG Orbit is our complete global customer support solution, incorporating every aspect of customer service to create a seamless experience for both your internal customer services team and your customers.


    The solution has been designed to eliminate the use of multiple platforms by integrating every aspect of global customer service into one end-to-end system.
     

    The platform consists of a suite of applications which enables the customer service representative to engage in a modular section of the platform, whilst providing a holistic view of customer service for management.

    ingenuity/2021-04-27-56d176d4-c39a-4778-bee2-4af3d5c7ffb6-72542309-eb8e-462a-900b-42eeb9576271-2020-09-09-nbpfk1ukevcwblp-G5CL3OGUK-2b_3-narrow (1).png

    Scales to support your growth


    The flexibility of THG Orbit means the platform can either be offered as a self-managed option embedded into our end-to-end e-commerce solution or a system managed by our experienced 

    THG Orbit team. 


    THG Orbit has been an early adopter of instant messaging channels preferred by customers, including Apple Business Chat and Whatsapp. These channels enable customers to be conveniently reached, with ease of communication always at the core of our approach.


    Using machine learning (ML) integration and reporting genius to create customisable dashboards to monitor performance, the platform supports customer communication channels across:

    ingenuity/2020-09-09-nbpfk1ukeve0o6d-07dgez0X9-email.png


    Email


    ingenuity/2020-09-09-nbpfk1ukeve15i0-QB1kRj_Fk-phone.png


    Telephone and social media integrations


    ingenuity/2020-09-09-nbpfk1ukeve1ezm-WtZTHWKzn-translation.png


    Translation


    ingenuity/2020-09-09-nbpfk1ukeve1okv-1pQD5OK30-language.png


    Local language support across multiple regions


    ingenuity/2020-09-09-nbpfk1ukev51uza-ykRHPep3T-icons-service-circle.png


    Machine learning


    ingenuity/2020-09-09-nbpfk1ukeve3gqw-FMXlpiBq3-img01.png

    Join the team

    If you'd like the opportunity to power some of the world's leading online retailers including LOOKFANTASTIC and Myprotein, ensuring their customers receive an amazing brand experience, then you'll want to be part of THG Orbit.

    THG Orbit offers bright, enthusiastic people the opportunity to become part of our award-winning customer service solution as a THG Orbitor. With the flexibility to work wherever you want, whenever you want, Orbitors can earn every time they solve a customer query. 


    Sign up to become an Orbitor today! Apply here.

    An award-winning customer service solution


    THG Orbit is a government accredited and award-winning customer service solution that offers a complete solution to multi-channel, global customer service, incorporating an unrivalled suite of products across the customer service landscape.

    ingenuity/2020-09-24-xd4v61ukfglt6ib-WuO6lCI4G-2a7_4-narrow@2x.jpg
    ingenuity/2020-09-07-nbpfk1uket5adh7-W2fPy1s3C-image (2).png

    Get in touch



    We will be in touch shortly