AI Shopping Assistant
Transform Retail Product Discovery with Conversational Commerce.
Stop forcing customers to dig through static search filters. Convert high-intent shoppers with a conversational AI Shopping Assistant integrated into your catalogue.
8x
higher conversion rate
+22%
basket size uplift
5.5x
first-time buyer conversion
+15%
higher AOV vs. search users
*Myprotein commercial impact first 30 days
HOW IT WORKS
From question to the right product, in one chat.
No menus to dig through, no search guesswork. Your shopper just asks exactly what they're looking for and gets a clear answer from the AI shopping assistant with the products that actually fit, right where they’re deciding to buy.
Shoppers ask naturally.
Customers type the outcome they want or click a conversation prompt directly on your product display pages and homepage.
No app downloads necessary, no account setup needed.
The assistant answers.
The AI Shopping Assistant evaluates your live product catalogue, pricing, inventory status and policy documents. It reasons like your best in-store shopping assistant, using reliable information.
Powered by Google Cloud's Vertex AI and Gemini enterprise models to give you accurate AI-powered product discovery.
Your customers buy with confidence.
A informed shopper decides faster.
The AI Shopping Assistant points them to the right product and shoppers make their decisions with confidence.
Zero re-platforming. Rapid deployment.
Add AI-powered product discovery to your existing commerce stack. No rebuild required.
WHY CHOOSE THE AI SHOPPING ASSISTANT
Deploy once, zero-maintenance.
Everything you need to launch AI-powered product discovery, without adding another platform for your team to manage.
Enterprise-grade and secure, hosted on Google Cloud and delivered as a fully managed service.
Live in a day, not a quarter.
A fully managed conversational commerce service, from integration and configuration through to ongoing optimisation. Less work for your engineering team, with nothing new for them to maintain.
Native brand styling & isolated UI.
The AI Shopping Assistant renders naturally into your storefront that inherits your typography, primary and secondary brand palette, iconography, and tone of voice. To your shopper, it feels like an organic, custom-built feature of your storefront.
Grounded in your REAL catalogue.
Unreliable information destroys customer trust. The AI shopping assistant operates under strict guardrails: it only surfaces active SKUs, live prices, and current promotional terms through AI-powered product discovery. If a product is out of stock in the user's delivery region, it will never be recommended.
Turns conversations into customer intelligence.
See what shoppers are actually asking for from product needs and emerging trends to the problems they're trying to solve. Use those insights to inform merchandising, product development, content and customer experience.
SEARCH MATCHES WORDS
The AI Shopping Assistant understands intent.
Traditional search...
“protein powder”
→ Keyword matching
→ Product listing
→ More filtering
→ Shopper works it out
AI Shopping Assistant
“I’m trying to build muscle before summer. What should I be taking to support my training?”
→ Understands occasion
→ Considers context
→ Recommends suitable products
→ Helps with sizing
→ Suggests the rest of the look
Powering global businesses.
Turning customer intent into confident purchases and every conversation into commercial insight.
FAQs
The assistant operates as a lightweight, agentic overlay on top of your current headless or legacy e-commerce platform via secure APIs and an asynchronous script tag. There is zero replatforming, zero backend re-architecture, and zero disruption to your checkout pipeline. Product information syncs via a two-click Google Merchant Center connection or standard product feed, and because the script runs in an isolated thread, your Core Web Vitals and site speed remain unaffected.
The assistant uses Retrieval-Augmented Generation (RAG) powered by Google Cloud Vertex AI and Gemini enterprise models. It is strictly constrained to your real-time product catalogue, inventory levels, and regional pricing rules. If an item is out of stock, discontinued, or not in your product feed, the assistant will never invent a SKU, hallucinate a discount, or display a broken link.
Live production deployments demonstrate significant commercial acceleration within the first 14 to 30 days. High-intent shoppers who interact with the assistant convert at an average of 8x higher rates, generate a +22% uplift in basket size, and exhibit a 5.5x increase in first-time buyer conversion compared to standard site visitors. Merchandising teams also gain real-time visibility into unmet demand signals and zero-search queries.
Your brand maintains 100% ownership and sovereignty over all customer conversational data, search queries, and intent profiles. Customer interactions are hosted in isolated, private enterprise cloud environments on Google Cloud and are never shared across tenants or used to train public, foundation AI models. The platform is fully GDPR compliant and meets enterprise ISO data security standards.
Give every shopper an expert to ask.
See it answering on your own catalogue, or talk to us about a tailored rollout for your storefront.