CONVERSATIONAL COMMERCE
AI Shopping Assistant
Give every shopper an expert to ask.
Shoppers don't want to filter; they want a direct answer. The AI Shopping Assistant understands what a shopper means, and points them straight to the right product, live on your website, with no rebuild required.
8x
higher conversion rate
+22%
basket size uplift
5.5x
first-time buyer conversion
+15%
higher AOV vs. standard search
*Results from Myprotein's first 30 days live with the AI Shopping Assistant
HOW IT WORKS
Ask. Answer. Bought.
No menus to dig through, no filters to guess right. Shoppers ask for what they want, in their own words, and the assistant matches it to real products, right where they're already decising to buy.
Shoppers ask naturally.
Customers type the outcome they want or tap a conversation prompt on your homepage or product pages.
No app to download, no account to set up. They're straight into the conversation.
The assistant answers.
The AI Shopping Assistant checks your live catalogue, pricing, inventory and policy documents in real time, then answers the way your best in-store expert would.
It's powered by Google Cloud's Vertex AI and Gemini Enterprise models, so every recommendation is grounded in your actual data.
Shoppers buy with confidence.
A informed shopper decides faster. Once the AI Shopping Assistant has pointed them to the right product, there's nothing left to second-guess.
Just a confident decision made in the same conversation.
Zero re-platforming. Rapid deployment.
Add AI-powered product discovery to your existing commerce stack. No rebuild required.
WHY CHOOSE THE AI SHOPPING ASSISTANT
Deploy once, zero-maintenance.
Everything you need to launch AI-powered product discovery, without adding another platform for your team to manage.
Enterprise-grade and secure, hosted on Google Cloud and delivered as a fully managed service.
Live in a day, not a quarter.
Connect your product feed through a two-click Google Merchant Centre integration or your standard product feed, and you're live. Our team handles configuration and ongoing optimisation on top of your existing commerce stack. There's less work for your engineering team, with nothing new for them to maintain.
Speak like your brand, not a generic bot.
The AI Shopping Assistant is brand-specific in how it looks and how it talks. Visually, it inherits your typography, brand palette and iconography, and renders natively inside your storefront. In conversation, it reflects your brand’s tone of voice and product logic, so every answer sounds like your brand gave it, not a script bolted on top.
Grounded in your REAL catalogue.
The AI Shopping Assistant operates under strict guardrails, only surfacing active SKUs, live prices and current promotional terms from your catalogue. If a product is out of stock in a shopper’s delivery region, it will never be recommended.
Turns conversations into customer intelligence.
See what shoppers are actually asking for from product needs and emerging trends to the problems they’re trying to solve, beyond what a search bar ever surfaces. Use those insights to inform merchandising, product development, content and customer experience.
KEYWORDS AREN'T INTENT
The AI Shopping Assistant understands intent.
Traditional search matches keywords. The AI Shopping Assistant is intent-based product discovery. It understands what a shopper means, not just what they typed.
Traditional search
“protein powder”
→ Keyword matching
→ Product listing
→ More filtering
→ Shopper works it out
AI Shopping Assistant
“I’m trying to build muscle before summer. What should I be taking to support my training?”
→ Understands occasion
→ Considers context
→ Recommends suitable products
→ Helps with dietary needs
→ Suggests complementary products
We power global businesses.
By turning customer intent into confident purchases and every occasion into commercial insight.
FAQs
The assistant operates as a lightweight, agentic overlay. An ecommerce AI assistant layered on top of your current headless or legacy e-commerce platform via secure APIs and an asynchronous script tag. There is zero replatforming, zero backend re-architecture, and zero disruption to your checkout pipeline. Product information syncs via a two-click Google Merchant Center connection or standard product feed, and because the script runs in an isolated thread, your Core Web Vitals and site speed remain unaffected.
The assistant uses Retrieval-Augmented Generation (RAG) powered by Google Cloud Vertex AI and Gemini Enterprise models. It is strictly constrained to your real-time product catalogue, inventory levels, and regional pricing rules. If an item is out of stock, discontinued, or not in your product feed, the assistant will never invent a SKU, hallucinate a discount, or display a broken link.
No. The assistant is built to reflect your brand's tone of voice and product logic, not run a one-size-fits-all script. It's tuned to your catalogue, your language and the way your brand talks to customers, so it reads as a native part of your storefront rather than a bolted-on bot.
Live production deployments demonstrate significant commercial acceleration within the first 14 to 30 days. High-intent shoppers who interact with the assistant convert at an average of 8x the rate of shoppers who didn’t, with a +22% uplift in basket size, and a 5.5x increase in first-time buyer conversion. Merchandising teams also gain real-time visibility into unmet demand signals and zero-search queries.
Your brand maintains 100% ownership and sovereignty over all customer conversational data, search queries, and intent profiles. Customer interactions are hosted in isolated, private enterprise cloud environments on Google Cloud and are never shared across tenants or used to train public, foundation AI models. The platform is fully GDPR compliant and meets enterprise ISO data security standards.
Be the answer your shoppers are already looking for.
See it working on your own catalogue, live in as little as a day, or talk to us about a tailored roll-out for your storefront.