Client Partner - THG Ingenuity

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

As a Client Partner at THG Ingenuity, you will be responsible for managing and nurturing key client relationships, ensuring the delivery of tailored, innovative solutions that drive client success. You will work closely with senior client stakeholders to understand their business objectives and deliver innovative, scalable solutions that drive growth & enhance customer experience.

Key responsibilities include:

Overseeing end-to-end client relationships, ensuring alignment with business goals.
Developing and executing strategies to drive revenue growth, retention, and customer success.
Collaborating with cross-functional teams (e.g., product, operations, tech) to deliver exceptional client experiences.
Identifying new business opportunities and facilitating upsell/cross-sell initiatives.
Serving as the primary point of contact for senior client stakeholders, fostering long-term partnerships.

Qualifications:

Proven experience in a client-facing role, preferably within eCommerce, SaaS, B2B or tech-driven industries.
Strong track record in account management, business development, and growing strategic client relationships.
Ability to understand complex business challenges and translate them into actionable solutions.
Exceptional communication and negotiation skills.
Experience managing cross-functional teams and leading client projects to successful outcomes.
Strong problem-solving abilities with a customer-centric approach.
Experience in the digital/eCommerce industry is a plus.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

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