Fluently is part of the THG Ingenuity family. It provides a range of language services, including translation, interpreting, localisation, voice-overs, transcription, and multilingual search engine optimisation.

The objectives of the role:

• Coordinate bookings for our Public Sector clients in compliance with our ISO quality management system.
• Enhance client and supplier relationships by providing a responsive, professional support service with a can-do approach.
• Meet fulfilment KPIs and personal targets set as part of quarterly

The core aspects of the role are:

• Utilise our booking portal daily to allocate interpreting bookings
• Work as a member of the Interpreting Team to deliver high quality, responsive language services to our Public Sector clients under supervision.
• Respond to our clients’ requests and queries in accordance with our quality procedures, including but not limited to service education, feedback and complaints.
• Discuss requirements with clients and select appropriate interpreters according to the nature of the work and the preferences of the client.
• Complete administrative tasks and update company systems precisely to ensure that the work is invoiced accurately, and contract performance can be analysed.
• Ensure effective and efficient provision of customer
• Support interpreters and provide training and guidance on our booking
• Support our clients with any technical queries concerning our booking

What we are looking for:

• Experience working in a client-facing coordination
• Experience working on interpreting
• Strong organisational and communication
• Ability to handle telephone conversations
• Basic knowledge of video-conferencing
• Drive to provide excellent customer service and building relationships with interpreters and
• Excellent interpersonal skills with the ability to inspire trust and communicate in a clear, concise and professional manner, particularly on the telephone.
• Creative thinker with the ability to develop solutions to our clients’ requirements and respond to their queries in a timely and professional manner at all times.
• Strong attention to detail.
• Ability to work with booking portals and to adapt to new
• Enthusiastic team member with willingness to champion our company values and build a transparent and collaborative environment.

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.