" Speed and efficiency are the cornerstones of successful fulfilment and THG looks to be ahead of the game on both counts.

THG Fulfil, its Ingenuity division's fulfilment and courier management solution, upgraded 10 million customer orders to next day delivery (NDD) in 2024. And at no extra cost to its customers, the division has been “helping to drive a 4-6% increase in customer retention rates”.

The news comes as THG Fulfil said it’s “reaping the benefits of its enhanced warehouse automation capabilities” in both its Icon facility in Manchester, and its Omega facility in Warrington. "

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