About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry

 

Life at Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. 

 

Role Overview: 
As the Customer Growth Director, you will play a pivotal role in driving revenue growth by identifying and capitalising on opportunities within our existing client base. This position requires a strategic thinker with a consultative sales approach and the ability to foster strong, long-term client relationships. You will be responsible for expanding client portfolios by upselling, cross-selling, and introducing new solutions tailored to their evolving needs. 

Key Responsibilities: 

Client Expansion Strategy: 

• Analyse existing client portfolios to identify revenue growth opportunities. 

• Develop and execute strategies to upsell and cross-sell products or services that align with clients' business objectives. 

Relationship Management: 

• Build deep, trusted relationships with key stakeholders within the client base. 

• Act as a consultant, understanding clients' challenges and aligning solutions to meet their needs. 

Sales Execution: 

• Own the entire sales process for upselling and cross-selling initiatives, from initial outreach to deal closure. 

• Achieve and exceed growth and revenue targets for the assigned client base. 

• Collaborate with internal teams (e.g., product, marketing, customer success) to ensure a seamless client experience. 

Client Insights & Feedback: 

• Gather insights from clients to inform product development and marketing strategies. 

• Proactively identify areas for improvement and propose solutions that enhance client satisfaction and retention. 

Reporting & Forecasting: 

• Maintain accurate records of sales activities and client interactions in CRM tools. 

• Provide regular reports and forecasts on revenue growth performance and pipeline health. 

Qualifications: 

• Proven track record in a growth-focused sales or account management role, preferably within [industry, e.g., SaaS, B2B services, technology]. 

• Strong consultative sales skills with the ability to uncover client needs and align them with solutions. 

• Exceptional communication, negotiation, and presentation skills. 

• Analytical mindset with the ability to identify growth opportunities through data-driven insights. 

• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales analytics platforms.
• A team player with a collaborative approach and a client-first attitude 

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.