Location – Wroclaw, Magnice, Poland (Office based)

Contract – Permanent, 5 days in office. 

Shift Pattern – 9am-5pm / 1pm-9pm including a 1 in every 3 weekends. 

Salary - 8,000 PLN  

 

THG Ingenuity 

THG Ingenuity is a digital solutions provider powered by first-hand experience. Owned by global, digital-first consumer brands group, THG, the infrastructure powering the growth of THG brands like LOOKFANTASTIC and Myprotein is the same solution used by our customers across the globe to accelerate their own digital brand growth. 

We’re obsessed with innovation, and our digital commerce capabilities are enhanced by continuously developing initiatives to meet the ever-changing demands of our global consumers. 

It's an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our CS/CX functions forward. 

In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction. 

 

Key Responsibilities:

• Serve as the first point of contact across multiple customer service platforms.
• Provide expert product advice and solutions while maintaining excellent service quality.
• Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
• Consistently meet achievable department targets, ensuring high-quality interactions every time.

 

What We’re Looking For:

• Strong written and verbal communication skills.
• Fluent in German - Written and verbally. 
• A positive attitude with a desire to learn and develop new skills.
• A professional, approachable, and dedicated individual with a passion for delivering great customer service.

 

 

Being Part of THG Orbit: 

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate. Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms... 

 

Benefits: 

• Lunch for 2 PLN (0.5 EUR) for all employees
• THG staff discounts up to 50%
• 26 days holidays for people with +10 years of working experience plus bank holidays
• Free shuttle bus from work and to work
• Free coffee and tea
• Free Protein drinks
• Multi sport card
• Lux medical care (packages available)
• Pension scheme available