Fulfilment and Operations
Designed to ensure we deliver products into the hands of our global customers with speed and effectiveness, our global operations capability is extensive. Our international network of distribution centres, couriers, customer service and manufacturing capabilities ensures local customer experience on a global scale.
THG Ingenuity’s Global Fulfilment solution encompasses every aspect of international order processing, tracking and delivery into territories across the globe.
Our fulfilment network is powered by THG Ingenuity’s proprietary Warehouse Management System – Voyager, and integrated with 170+ couriers, shipping orders to over 200 global destinations.
THG Freight is our Freight management solution offering brands access to THG Ingenuity’s vast national and international freight relationships to improve efficiencies and costs in logistics requirements.
Voyager is THG Ingenuity’s proprietary Warehouse Management System that has been key in the exponential growth of THG. The technology has been built and designed by ecommerce experts to support end-to-end operational processes. Operating in 10 fulfilment centres across three continents, Voyager is integrated with over 170 carriers across the globe.
THG Delivered provides a single, brand tailored system for fulfilment and management of orders. Direct from checkout to the customers' door, the system creates branded touchpoints at key stages of delivery to engage customers via a streamlined brand-enhancing experience.
THG Orbit is our complete global customer support solution. It incorporates every aspect of customer service to create a seamless experience for both your internal customer services team and your customers. THG Orbit has been designed to eliminate the use of multiple platforms by integrating every aspect of global customer service into one end-to-end system.
THG Product Manufacturing offers two solutions to manufacturing across: nutritional and beauty products, offering a complete new product development service. THG Product Manufacturing encompasses every aspect of product manufacturing from trend analysis through to manufacturing, and product packaging, including design.
THG Packaging is a complete packaging supply chain solution - offering access to a global network of accredited suppliers to cater for all packaging requirements.
THG On Demand
THG On Demand is our proprietary on-demand production facility which enables brands and influencers to launch a product line, based on demand, maximising on trends and emerging market opportunities.