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THG ORBIT

Our award-winning customer service response

Offering an integrated approach between our proprietary customer service platform and dedicated customer service team across 30 languages.

Completely integrated customer service

THG Orbit is our complete global customer support solution, incorporating every aspect of customer service to create a seamless experience for both your internal customer services team and your customers.

The solution has been designed to eliminate the use of multiple platforms by integrating every aspect of global customer service into one end-to-end system.
 
The platform consists of a suite of applications which enables the customer service representative to engage in a modular section of the platform, whilst providing a holistic view of customer service for management.

Scales to support your growth

The flexibility of THG Orbit means the platform can either be offered as a self-managed option embedded into our end-to-end e-commerce solution or a system managed by our experienced THG Orbit team. 

THG Orbit has been an early adopter of instant messaging channels preferred by customers, including Apple Business Chat and WhatsApp. These channels enable customers to be conveniently reached, with ease of communication always at the core of our approach.

Using machine learning (ML) integration and reporting genius to create customisable dashboards to monitor performance, the platform supports customer communication channels across:


  • Email


  • Translation


  • Machine learning


  • Telephone and social media integrations


  • Local language support across multiple regions

An award-winning customer service solution

THG Orbit is a government accredited and award-winning customer service solution that offers a complete solution to multi-channel, global customer service, incorporating an unrivalled suite of products across the customer service landscape.

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