Location: Hale Country Club & Spa, Clay Ln, Timperley, Altrincham, WA15 7AF

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

About Hale Country Club & Spa

Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community​. Explore more about Hale Country Club here.

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About the Facilities Team and the Role

The Facilities team is responsible for maintaining all THG sites, ensuring that all colleagues and visitors are in a clean, safe environment while on site.

Facilities Manager to oversee the delivery of the overall Facilities Management strategy and service at a portfolio of luxury, customer facing hospitality sites, while providing clear reporting KPIs to key internal stakeholders. In addition to the standard daily FM operations management the FM will be expected to deliver project management, investigation, innovation and variable change management across the complex. FM will manage all service lines and streams including but not limited to hard services, soft services and life cycle asset management as well as manage the human resource of the FM team on site.

As a Facilities Manager you will:

• Prepare documents to put out tenders for contractors
• Project manage, supervise and coordinate the work of contractors
• Calculate and compare costs for required goods or services to achieve maximum value for money
• Plan for future development in line with strategic business objectives
• Manage and lead change to ensure minimum disruption to core activities
• Direct, coordinate and plan essential services such as reception, maintenance, post, archiving, cleaning, waste disposal and recycling
• Ensure buildings meet health and safety requirements and that facilities comply with legislation
• Issue work permits, risk assess and manage the internal compliance systems in a timely and accurate manner
• Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies
• Coordinate and lead one or more teams of facilities technicians to cover various areas of responsibility
• Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement, set, agree and monitor technician and divisional KPIs
• Manage and monitor the usage of all utilities and incoming services
• Manage building management systems (BMS) monitor and investigate recorded results
• Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences.
• Build and maintain relationships with site General Managers, Area Managers and Operational Senior Management, including internal education surrounding Facilities function and interact with site and key stakeholders
• Liaise with and support the Health and Safety Manager
• Work closely with Finance and line manager in managing, setting and reviewing repair and maintenance budgets
• Be actively involved in covering the UK FM Out of Hours rota

What skills and experience do I need for this role?

• Experience of working in a similar environment (high-end, customer facing hospitality or leisure) would be an advantage
• In-depth knowledge of facilities maintenance and compliance requirements
• NEBOSH or IOSH qualification would be an advantage
• Qualifications around Electrical, mechanical, HVAC or other building disciplines would be an advantage
• Interpersonal, relationship-building and networking skills
• Procurement and negotiation skills
• The ability to multitask and prioritise your workload
• Confident in decision making
• Time management skills
• Project management skills
• The ability to draw information from various sources, including people
• Clear and concise writing skills and the ability to handle long and complex documents
• Teamwork skills and the ability to lead and motivate others
• Approachable, can do attitude, bias for action, organised, innovative and thinking strategically/ long term
• Practical, flexible and innovative approach to work
• Full UK Driving licence
• IT literate

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.