Location: King Street Townhouse Hotel, 10 Booth St, Manchester, M2 4AW

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

About King Street Townhouse Hotel

King Sreet Townhouse Hotel includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here. 

King Sreet Townhouse Hotel is seeking an experienced Facilities Technician to join our team. This role involves maintaining the mechanical, electrical, and other systems within our luxury hospitality environment.

As a Facilities Technician you will:

• Perform ongoing preventive maintenance and repair work on facility mechanical, electrical, and other systems
• Conduct small fix and re-decorative works including painting, wallpapering, joinery, and carpentry to high visual standards
• Maintain and operate HVAC systems, electrical equipment, plumbing systems, and building management systems
• Manage a small portfolio of wet leisure facilities including spa pool, steam room, and gym equipment
• Conduct temperature monitoring and Legionella compliance tasks
• Perform facility inspections and report conditions affecting operations
• Escort specialist contractors and collaborate with them as required
• Respond promptly to emergencies and comply with all safety procedures
• Support after-hours building needs and activities as necessary
• Perform other assigned tasks as requested

What skills and experience do I need for this role?

• Previous experience as a Maintenance Technician in a luxury hospitality or leisure environment, with repair, fault finding, and problem-solving skills
• Relevant mechanical engineering qualification (e.g., NVQ, ONC, OND) would be advantageous
• Excellent communication and interpersonal skills
• Good literacy and numeracy skills
• Commitment to delivering excellent customer service
• Ability to plan ahead and prioritize workload effectively
• Self-motivated with the ability to work independently and as part of a team
• Positive 'can do' attitude and proactive approach to work
• Good computer literacy, including proficiency in MS Office packages

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.