Who are THG Ingenuity? 

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.  

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer.

 

What’s the role? 

Location – Gadbrook Park, Northwich (Office Based) 

Contract – 3 months 

Shifts - Working on a shift rotation between 8am-6pm with a 1 in 6 weekend shift.  

Start Date - Monday 10th November & Monday 17th November 

As a customer service advisor, you're a vital part of our team, acting as a central point of contact for resolving customer and site issues. You'll work closely with other departments and manage a variety of administrative tasks, from handling invoices and refunds to engaging directly with customers on our websites and social platforms. Your role is essential in ensuring a positive and professional experience for everyone.

What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised  training tailored to your team, giving you in-depth knowledge to support you in the role. 

Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion. 

 

Key Responsibilities:  

 

• Working with Customer Service to resolve customer and site issues efficiently through ticket management.
• Build and maintain working relationships across different  departments.
• Manage customer invoices.
• Investigate, approve, or reject customer refund requests with attention to detail and fairness.
• Providing professional responses to product and app reviews, enhancing customer engagement.
• Respond promptly to customer questions and answers on the THG beauty websites.
• Administration tasks by reviewing adverts to ensure guidelines are met and supporting members.
• Monitoring member-to-member messages to maintain a safe and respectful environment and handling support messages. 

 

What are the role requirements? 

 

• Strong written and verbal communication skills  

• Willingness to learn and develop new skills  

• A professional, friendly and hard-working individual.  

• Early promise of showing our core values – Show up, Dig in and get it Done.  

 

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service.  

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 

• Access our in-house CBT therapist. 

• Access to our in-house dentist to make appointments for routine check-ups, emergency appointments and more. 

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

• State-of-the-art on-site gym at our Manchester Offices.  

• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 

• Up to 50% staff discount on THG brands. 

• On-site staff shop. 

• Access to on-site barber. 

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service. 

 

We are an equal opportunities employer. 

We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. 

 

Please email talent@thg.com if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition, you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.