Job Category
Customer Services & Customer Experience
Division
Ingenuity CS & CX
Location
US, New Jersey
Job Type
Temporary/Interim/Fixed Term
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Role - Customer Service Advisor
Location – New Jersey, 300 Cedar Ln Suite A, Edison, NJ 08817, United States (Office based)
Salary - $18 per hour
Shift Pattern- 9am – 5pm EST (Subject to change)
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities:
- Working across multiple channels including emails, phones, live chat and social media.
- Work towards achievable department targets while maintaining high level quality at each point of contact.
- Engaging with customers daily in a polite, professional manner.
- Assisting customer with all queries regarding product advise and general customer service queries.
- Collaborate with team members and different departments to enhance overall customer service.
- Utilise ongoing training to deepen product knowledge and deliver top-notch service.
What are the role requirements?
- Strong written and verbal communication skills
- Willingness to learn and develop new skills
- A professional, friendly and hard-working individual.
What’s in it for you?
- 10 Paid Holidays
- Office Location: Edison, NJ
- Medical, Dental, Vision plans
- 401K matched up to 5%
- Generous PTO (Paid Time Off)
- Short and long-term disability
- Exclusive employee discounts on THG Brands
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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