Tech at THG Ingenuity

Technology is the driving force behind THG Ingenuity, and it all starts with our people. We are ambitious with our goals and challenge conventional thinking. Technology stands out because we empower every individual to make a significant impact and drive their work forward. Our people are continuously learning, and we work daily to ensure our technology—from software platforms to hosting services to machine learning capabilities and beyond—remains world-class.

About the Role

We are seeking an experienced Head of Delivery to lead our Technology and Logistics services division. This pivotal role requires a unique blend of technology delivery expertise and deep understanding of warehouse operations. You will oversee the delivery of technology solutions across our Service Management, Staff Technology, and Warehouse Support Teams, ensuring seamless integration with our proprietary Warehouse Management System and robotic automation infrastructure.

Key Responsibilities

Strategic Leadership

• Define and execute the technology delivery strategy for logistics and warehouse operations
• Align technology initiatives with business objectives across the logistics and tech services arm
• Build and maintain relationships with key stakeholders across warehouse operations, IT, and business leadership
• Drive continuous improvement in delivery methodologies and operational efficiency

Technology Delivery Management

• Oversee the delivery lifecycle of technology projects supporting warehouse operations
• Manage the integration and optimisation of our proprietary Warehouse Management System (WMS)
• Lead initiatives involving AutoStore and Liabo robotics systems, ensuring maximum operational efficiency
• Coordinate cross-functional teams to deliver complex technology solutions on time and within budget
• Establish and monitor KPIs for technology delivery performance

Customer Engagement

• Lead technical discussions with external customers considering our fulfilment services
• Design and present onboarding strategies for new fulfilment clients
• Collaborate with sales teams to demonstrate technical capabilities and infrastructure
• Ensure smooth technical integration of customer systems with our WMS and fulfilment platform
• Act as a trusted advisor to customers on fulfilment technology best practices

Team Leadership

• Lead and develop high-performing delivery teams across multiple technology domains
• Foster a culture of innovation, collaboration, and continuous learning
• Manage resource allocation and capacity planning across delivery teams
• Mentor team members and support their professional development

Requirements

Experience

• Proven track record of delivering complex technology projects in logistics or warehousing environments
• Hands-on experience with Warehouse Management Systems (WMS) implementation and optimisation
• Experience working with robotic automation systems in warehouse settings
• Demonstrated success in managing multi-disciplinary technology teams
• Experience in customer-facing roles, presenting technical solutions to external stakeholders
• Track record of successfully onboarding enterprise clients onto technology platforms

Technical Knowledge

• Strong understanding of warehouse operations, including picking, packing, inventory management, and fulfilment processes
• Knowledge of robotic automation systems, particularly AutoStore and similar technologies
• Familiarity with Service Management frameworks (ITIL preferred)
• Understanding of integration patterns between WMS and other enterprise systems
• Experience with agile and traditional project delivery methodologies

Benefits

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.