About the Role

As an Insights Developer, you will play a key role in evolving and scaling our suite of data products. Your primary responsibility will be to design, develop, and maintain products that support the business goals of our clients. Your initial focus will be on the development of dashboards in Looker that provide clear, actionable insights from complex eCommerce data. These dashboards will serve as an integral part of our new data platform, helping users make data-driven decisions across areas like web analytics, sales, inventory, customer behaviour, and marketing performance.

In all projects, you will collaborate with cross-functional teams to understand user needs, define requirements, and create solutions that enable users to explore their data with ease and confidence. Your work will help deliver a seamless, intuitive data experience that drives business success for our clients.

Key Responsibilities:

• Build & Maintain Dashboards: Design and develop visually compelling and interactive dashboards that provide actionable insights for eCommerce brands.
• Shape New Data Products: Contribute to the development of new data products that address evolving client needs.
• Collaborate with Teams: Work closely with product managers, data engineers, and business stakeholders to understand the needs of the users and translate those into effective products.
• LookML Development: Write and optimise LookML code to build efficient data models and explore layers that power the dashboards within the platform.
• Data Integrity & Accuracy: Ensure the accuracy and consistency of the data presented by verifying the underlying data sources and processing.
• Performance Optimisation: Monitor and optimise dashboard performance to ensure a smooth, fast, and seamless user experience.
• User Training & Support: Provide guidance and support to users within the platform to help them make the most of the dashboards and understand the data presented.
• Documentation & Best Practices: Maintain clear documentation for the dashboards and models, ensuring adherence to best practices and standards.

What We’re Looking For

• Experience in data visualisation and dashboard development, with specific experience using BigQuery and Looker, including LookML development.
• Strong proficiency in SQL and experience with relational databases. Familiarity with Looker’s architecture and LookML is essential.
• Experience with eCommerce metrics or similar industry, KPIs, and business processes is a plus (e.g., sales performance, customer lifetime value, conversion rates, etc.).
• A solid understanding of data visualisation best practices and how to create dashboards that balance functionality with user experience.
• Experience working in cross-functional teams, gathering requirements from both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to turn complex data into clear, actionable insights for end users.
• Excellent communication skills, with the ability to explain complex data concepts to non-technical users.

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.