About THG Fulfil

THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction. 

Key aspects of THG Fulfil:

Global Fulfilment:

We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software. 

Warehousing and Automation:

THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods. 

Courier Management:

We provide a sophisticated courier management system to ensure timely and reliable delivery.

Customer Experience:

THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process. 

 

About the Role

As the People Advisor – Fulfilment Operations, you will provide essential HR support across our UK fulfilment centres, with a primary base in our Manchester fulfilment centre. Working closely with the People Business Partner, you will deliver a blend of transactional and strategic HR services, helping to drive a positive employee experience and support operational performance.

 

You will be a key point of contact for employees and managers on site, handling day-to-day HR queries, supporting ER casework, coordinating people processes, and contributing to projects that support our people agenda.

 

Key Responsibilities:

• Act as the first point of contact for employee and manager queries, providing timely and accurate HR advice.
• Support the People Business Partner in the delivery of the site-level people plan and HR initiatives.
• Manage and support employee relations matters such as disciplinary, grievance, absence, and performance cases.
• Coordinate end-to-end HR processes including onboarding, contract changes, leaver processing, and probation reviews.
• Maintain accurate and up-to-date employee records and support regular audits and reporting requirements.
• Support engagement initiatives, employee communication, and wellbeing activities on site.
• Assist in the delivery of training and development initiatives, including coordination of learning events.
• Provide HR data and insights to support decision-making and identify trends or risks.
• Work collaboratively with other functions such as Payroll, Talent Acquisition, and Health & Safety to ensure joined-up people support.
• Contribute to continuous improvement of HR processes and practices within the fulfilment operations.
• Support change projects including restructures, shift pattern changes, or policy updates.

 

Skills & Experience Required:

 

• Previous experience in a HR advisory or generalist role, ideally in a logistics, fulfilment, retail, or manufacturing environment.
• Strong knowledge of core HR processes and a basic understanding of UK employment law.
• Confident handling ER issues with support and guidance.
• Ability to build effective relationships and communicate clearly with people at all levels.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities.
• Proactive, hands-on approach with a commitment to delivering excellent service.
• Competent in Microsoft Office and HRIS systems.
• Willingness to travel occasionally to the Manchester/Warrington site.

Desirable Qualifications:

• CIPD Level 3 or working towards Level 5.
• Experience in a fast-paced, high-volume environment.
• Experience with HR technology platforms desirable but not essential (e.g., ADP, Workday, SAP etc.).

What’s in it for you?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.