The Role

As a member of the Solutions Consultant team, you will be at the forefront of the business representing Tech and be the expert on our end-to-end ecommerce offering working with the senior leads.

You would talk to THG’s clients and listen to their asks and convert them into platform requirements. You should be an expert in distinguishing needs from wants, while handling senior client stakeholders. Once you understand the needs, you should be able to either advise on how to best utilise THG’s capabilities or work with the Product Management team to ideate a new feature/product for the existing platform. While you won’t own a roadmap of your own you will be the ‘voice of the customer’ for the platform roadmap.

Key Responsibilities:

• Work with internal stakeholders & clients to help them to use platform features effectively and enable them to gain the best value from it
• Work with the Product Squads (Product Managers, UX researchers & designers, engineers, etc.) to contribute to the product vision and the evolving product positioning, as the platform expands as well as helping to identify common category & client problems
• Understand the company's strategy
• Develop a functional understanding of the end-to-end ecommerce platform and a deep expertise on your platform area, such that you should be the go-to person for any potential enhancements
• Be the technology expert during discovery phases with clients; ask the questions of clients' technology stakeholders to understand their use of technology, systems, processes, capabilities and constraints
• Strategically assess client requirements and convert them into ways to enhance existing functionality and ensure features build aims to improve overall platform
• Work with the wider team to develop repeatable and scalable processes to improve ways of working both internally and externally
• Produce requirements and process documentation to required standards

What We're Looking For

• Brings a proactive, solutions-focused mindset with a strong bias for action.

• Demonstrates natural curiosity and a drive to understand complex problems.

• Builds strong relationships and communicates effectively across teams and stakeholders.

• Navigates ambiguity and fast-paced environments with resilience and adaptability.

• Aligns teams and drives consensus in complex, cross-functional scenarios.

• Advocates for users, product quality, and business impact with a balanced perspective.

• Has a solid foundational understanding of APIs and can contribute to integration-related discussions.

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.