Spa Receptionist & Reservationist

We are currently recruiting for a full-time Spa Receptionist & Reservationist to join us at King Street Townhouse Hotel & Spa. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carrying out all duties to our world-class standards.

Benefits include:

• Fantastic bedroom rates for yourself and F&F

• 20% off dining at the hotel

• 50% off dining at Hale Country Club & Spa

• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!

• Onsite GP (avoid the waits!)

• Onsite physiotherapist

• Annual leave entitlement rising every year with service plus your birthday off

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties – including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content – ensuring that our brands and partners make real-world connections with their customers that leave a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content, and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Main Duties of the Role

Front of House / Guest Experience

• Welcoming members and guests to the spa, ensuring they receive a warm and professional greeting.

• Providing high levels of hospitality and showing guests through to the relaxation and treatment areas.

• Maintaining a welcoming, calm, and professional reception environment at all times.

Reservations & Administration

• Handling all spa reservations and enquiries via phone, email, and in person.

• Processing bookings and ensuring they are confirmed to maximise revenue opportunities.

• Having in-depth knowledge of all treatments and packages, being able to explain, recommend and upsell to guests.

• Completing administrative tasks such as filing, data entry, and photocopying.

• Maintaining accurate guest records and managing the booking system efficiently.

Operational Support

• Ensuring there are sufficient stocks of laundry, treatment items and retail products at all times.

• Keeping the reception, relaxation room, pre-treatment areas, changing rooms, and thermal facilities tidy, clean, and fully stocked.

• Supporting the Spa team with ad-hoc requests, ensuring smooth day-to-day operations.

Requirements

• Proven experience in a reception or reservations role, ideally within hospitality, spa, or luxury environments.

• Excellent customer service skills and a passion for delivering memorable guest experiences.

• Strong communication and interpersonal skills.

• Flexibility and the ability to adapt to changing situations.

• Professionalism, discretion, and sensitivity at all times.

• Strong IT skills with knowledge of booking systems and software.

• Excellent organisational and administrative skills, with the ability to multi-task effectively.

• Problem-solving abilities and the capacity to remain calm under pressure.