This Role 

We are looking for a mid-level UX Researcher to join our team of digital experts and critical specialists within the UX Team. You will be a key player in developing world class UX solutions to support continued THG Ingenuity business growth and client wins across our high-profile ecommerce portfolio which includes the likes of Nestle, Matalan and Coca Cola. 

This role is within one of our platform workstreams and you will develop insight-driven experiences and improvements for our platform capabilities and user journeys. Throughout the interview process we’ll work together to understand where you would fit into our team the best.

Department Overview

The THG UX team are a multi-disciplined digital team split into three key areas - UX Design, UX Research and Accessibility. We work collaboratively with our business stakeholders to provide design solutions for our own branded sites, and sites that harness the THG Ingenuity platform. We work across the full UX and Product lifecycle, from discovery and iteration, through to validation and optimisation, of both platform capabilities and internal processes. We also deliver research and experimentation insights which provide rationale for our design decisions, as well as identifying opportunities for platform automation, scalability, and future product innovation. The UX team sits within the Technology division, where we work closely with Developers, Product, and other tech partners. 

Key Responsibilities

• Follow a user-centred approach, ensuring both qualitative & quantitative data are used to inform design decisions and shape solutions for our e-commerce platform.
• Rationalise and playback research findings to immediate team and wider business stakeholders at multiple levels.
• Collaborate with product, business stakeholders, designers, developers, and data scientists to propose recommendations, ensuring both qualitative & quantitative data are used to define and solve both business and user problems.
• Formulate research questions and corresponding study tasks spanning the discovery and evaluation phases of projects.
• Conduct preliminary investigations, competitor reviews, and execute appropriate research methods to inform design and product solutions.
• Mentor more junior members of the research and wider UX team.
• Be confident to suggest new research processes and techniques, as well as formalise and improve existing ones.

What we're looking for

• Qualifications in a research field, for example, a Bachelor’s or Master's in Psychology, Sociology, Ergonomics, Human Factors, Human Computer Interaction, Computer Science. 
• 3+ years professional UX research experience.
• Have strong working skills using qualitative and quantitative research methods and data analysis. Ideally includes exposure to unmoderated research and behavioural metrics.
• Have good working skills of requirement elicitation, research question formulation, hypothesis creation, thematic analysis, and interpreting results whether qualitative or quantitative.
• Have good understanding and demonstrable application of psychology principles and behavioural frameworks, with the ability to apply these in the research process.
• Awareness of inclusive UX research and design that enables digital products to be accessible to a diverse set of users.
• Awareness of the roles of digital teams and how they contribute to building digital products.
• Are an effective communicator, able to confidently share research findings, both written and verbal, with a wide variety of audiences.
• Confident to field challenging questions in a professional manner, defend research design choices and data interpretations.