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Resource Type: Press Releases


THG Fulfil Taps into Soaring Late Night Shopping Trend with Industry-Leading Delivery Boost for Customers

THG Fulfil now offers late-night shopping with next-day delivery (or even the same day for orders placed after midnight) for beauty and nutrition brands.

July 10, 2024

10th July 2024 UK shoppers will be able to order from a host of leading beauty and nutrition brands including ESPA, Perricone MD and LOOKFANTASTIC until 1am, seven days a week, and still get their products the following day (or the same day for orders placed between midnight and 1am), under a new offer from THG Fulfil, the operations division of THG’s Ingenuity business.  

The guaranteed next-day delivery (NDD) also applies to UK orders for THG Ingenuity and THG Fulfil’s external clients.  

THG Ingenuity’s vertical integration allows for total control over delivery experiences for the end-consumer, alongside access to real-time customer data, which is leveraged to inform and improve order-fulfilment operations. The ability to allow customers to shop into the small hours for NDD follows advances in THG Fulfil’s capabilities, which allows it to serve the growing trend for late-night shopping more effectively than rivals.  

According to THG Fulfil’s data, more than 82% of all NDD orders are placed after 2pm and more than a quarter – 27% - are placed after 10pm, offering a clear incentive for both customers and retailers to extend NDD order periods as late as possible.  

Customers are increasingly shopping later, with a 7% rise in orders placed between 10pm and 1am compared to last year, according to THG data. But they are also increasingly opting for NDD, with an 8% rise in customers selecting this option over the same period.  

Meanwhile advances in batching algorithms via automation, inbound strategies, augmentation of bin compositions, adjustments in outbound processes, and more, have improved order processing efficiency, allowing THG Fulfil to take orders later and process and dispatch them more quickly from its highly automated warehouse in Manchester. 

Tom Killeen, COO - THG Brands, said: “It's phenomenal to think that when you place an order until 1am any day of the week, it could arrive the following morning – or even the same morning if you order after midnight. It leans in to the 'I want it now' generation of consumers and allows us to drive high customer lifetime value for our brands, and those of our clients.  

“There’s a clear business goal here. We strongly believe that fulfilment and courier services are an acquisition tool and should never be an afterthought given its importance to the end customer. As a result, we expect to see improvements in customer retention rates off the back of this service, in addition to improving loyalty and winning new customers.” 

Want to find out how THG Fulfil can help you optimise delivery time? Reach out to our experts today for a comprehensive introduction to our services.  

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