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Becoming Truly Omnichannel: A Matalan Case Study

Join us as we sit down with the Matalan's Chief Customer and Omnichannel Officer, Ali Jones, and Ingenuity's Head of Customer Success to talk about Matalan’s digital transformation journey.


30 minutes

Ali Jones, Chief Customer Officer - Matalan
Lucy Ahmad, Head of Customer Success - Ingenuity

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Explore Matalan’s strategy to become a truly omnichannel fashion retailer and see how its partnership with Ingenuity is helping them get there.

You'll discover:
  • Matalan's plan for building on its brand heritage while appealing to today's market.
  • The importance of setting expectations and aligning communications in a partnership.
  • The evolution of behaviors for online and offline shoppers.

Fill out the form to gain access to the session.

This session may contain strong language.