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speaker panel photo from an on demand FoC webinar about Becoming Truly Omnichannel: A Matalan Case Study


Future of Commerce



Becoming Truly Omnichannel: A Matalan Case Study

Join us as we sit down with the Matalan's Chief Customer and Omnichannel Officer, Ali Jones, and THG Ingenuity's Head of Customer Success to talk about Matalan’s digital transformation journey.

September 21, 2023

30 mins

Ali Jones, Chief Customer Officer - Matalan

Lucy Ahmad, Head of Customer Success - THG Ingenuity

Explore Matalan’s strategy to become a truly omnichannel fashion retailer and see how its partnership with THG Ingenuity is helping them get there.

You'll discover:

  • Matalan's plan for building on its brand heritage while appealing to today's market.
  • The importance of setting expectations and aligning communications in a partnership.
  • The evolution of behaviors for online and offline shoppers.

Fill out the form to gain access to the session.

This session may contain strong language.

Watch a snippet of this session here.