Resource Type: Webinars
Tag: Future of Commerce
Tag: Retail
WEBINAR
Becoming Truly Omnichannel: A Matalan Case Study
Join us as we sit down with the Matalan's Chief Customer and Omnichannel Officer, Ali Jones, and THG Ingenuity's Head of Customer Success to talk about Matalan’s digital transformation journey.
September 21, 2023
Ali Jones, Chief Customer Officer - Matalan
Lucy Ahmad, Head of Customer Success - THG Ingenuity
Resource Type: Webinars
WEBINAR
Becoming Truly Omnichannel: A Matalan Case Study
Join us as we sit down with the Matalan's Chief Customer and Omnichannel Officer, Ali Jones, and THG Ingenuity's Head of Customer Success to talk about Matalan’s digital transformation journey.
September 21, 2023
30 mins
Ali Jones, Chief Customer Officer - Matalan
Lucy Ahmad, Head of Customer Success - THG Ingenuity
Explore Matalan’s strategy to become a truly omnichannel fashion retailer and see how its partnership with THG Ingenuity is helping them get there.
You'll discover:
- Matalan's plan for building on its brand heritage while appealing to today's market.
- The importance of setting expectations and aligning communications in a partnership.
- The evolution of behaviors for online and offline shoppers.
Fill out the form to gain access to the session.
This session may contain strong language.
Watch a snippet of this session here.