About Central Operations and the Role

Operational Excellence at THG Ingenuity delivers world-class Operations Transformation across the nutrition division and the wider group, identifying and implementing operational efficiencies and enabling global growth.

The Commercial Operations Analyst will work within the central operations team providing valuable insight in operations to inform and improve commercial decision making. Collaborating with key stakeholders across all departments including finance and operations as well as directly with customers. The successful candidate will play a critical role in influencing, implementing and evaluating the group’s commercial operations strategy and will contribute significantly towards THG ingenuity's ambitious profitable growth objectives across our clients and own brand websites.

They will regularly attend meetings with senior stakeholders, providing valuable insight into on-the-ground cost challenges and how these may impact the delivery of the overall operations strategy. They will be accountable for maintaining various pricing governance documents as well as gathering business requirements and translating these into visually impactful & actionable reports with particular focus on highlighting trends and forward-facing information.

You must be passionate about driving growth and business performance, as well as identifying areas where processes can be improved and delivering those improvements whilst demonstrating strong commercial acumen. You will need excellent communication skills to engage successfully with colleagues and show an ability to influence stakeholders across all levels to positively drive results.

Responsibilities:

• Identify, prioritise, and implement the activities required to support the businesses overarching strategies
• Drive the commercial pricing process for fulfilment and postage services
• Identify areas of improvement and then drive these project ideas through to completion
• Collaborating with finance and logistics to optimise our cost base and increase profitability
• Regular reporting on operational pricing decisions and the subsequent impact on the Operations P&L
• Support with an overview of the competitor landscape evaluation price comparisons

Requirements:

• A confident mindset, comfortable in dealing with a wide range of key stakeholders
• Analytical skills, with the ability to effectively summarise and interpret data to wide range of stakeholders
• Proficient in Excel, SQL desirable
• Ambitious and keen to add instant value across reporting
• Proven record of delivering against targets
• Team work to achieve group strategy and goals
• A strong “can do” attitude
• An understanding of Operations

Benefits:

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.