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Customer experience



22 October 2021

Future Consumer Trends Report

Seven drivers of consumer behavior that will shape global markets.

The COVID-19 pandemic has significantly changed consumers’ needs and wants across the globe. 

This has led many businesses to create and adopt new strategies and models accordingly.

This report examines how the pandemic will impact different markets over the next ten years. The core drivers highlighted can help companies to predict, analyze, and monitor changes in consumers behavior that are a direct or indirect consequence of the seismic shift triggered by COVID-19. 

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