Main Duties of the Role

• Welcome guests, delegates, clients, and event attendees in a warm, professional, and friendly manner.
• Set up and prepare event spaces and private dining areas to the required specifications.
• Deliver high-quality food and beverage service during conferences, events, banquets, and restaurant operations.
• Assist with the service of plated meals, buffets, refreshments, and banqueting functions, ensuring smooth and efficient delivery.
• Take and deliver food and beverage orders while consistently demonstrating excellent customer service.
• Support event changeovers, room resets, and the preparation of function spaces throughout the day.
• Manage guest queries and requests promptly and effectively, ensuring complete guest satisfaction.
• Liaise with colleagues and other departments to ensure all event requirements are delivered seamlessly.
• Upsell food, beverage, and event-related offerings where appropriate.
• Ensure all conference and event spaces, service stations, and public areas are maintained to the highest standards of cleanliness and presentation.
• Comply with all company brand standards, health and safety regulations, food hygiene requirements, and licensing laws.
• Be environmentally conscious and support sustainable working practices.
• Assist other departments wherever necessary and maintain strong working relationships across the hotel.
• Contribute to achieving departmental objectives and delivering exceptional guest experiences.

Requirements

• Previous experience within hospitality, food & beverage, conferences, events, banqueting, or a customer-facing environment.
• Ability to work efficiently under pressure and adapt to changing event requirements.
• Strong customer service skills with a genuine passion for hospitality.
• Excellent communication and interpersonal skills.
• Ability to work flexibly across a variety of shifts, including evenings and weekends.
• Positive attitude and willingness to learn new skills.
• Strong team player with the ability to work independently when required.
• Self-motivated, organised, and reliable.
• Experience working within a fast-paced and diverse environment.
• Attention to detail and commitment to high standards.

Desirable

• 1+ years' experience within a 5-star hotel, luxury hospitality, conference, events, or banqueting environment.
• Experience setting up and servicing meetings, conferences, weddings, private events, or large-scale banqueting functions.
• Knowledge of food safety and hospitality service standards.