THG Experience

THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world-class facilities and intuitive service come together. 

Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury. 

King Street Townhouse Hotel 

In the heart of Manchester, King Street Townhouse is a luxury boutique hotel where heritage architecture meets contemporary elegance. Set within a striking Grade II-listed building, offering refined city stays, destination dining and memorable events. 

Guests experience elegant bedrooms and suites, destination dining, a tranquil spa with thermal facilities, a state-of-the-art gym, private cinema and beautifully appointed event spaces designed for weddings, celebrations and corporate occasions. Explore more about King Street Townhouse Hotel here.   

Food and Beverage Manager - King Street Townhouse Hotel & Spa

Reports to: General Manager

• Maintain a continuous floor presence across all F&B outlets during service
• Act as shift leader when required, taking full responsibility for live operations
• Lead from the front through active coaching, direction, and real-time decision making
• Conduct pre-service briefings, live coordination, and post-service debriefs
• Ensure operational alignment across all service periods and departments (weekly operations and department head meeting)

• Deliver exceptional, personalised guest experiences aligned with 5-Star boutique luxury standards
• Anticipate guest needs with a proactive, emotionally intelligent approach
• Maintain consistently high service standards across all F&B outlets
• Champion attention to detail, consistency, and personality in service delivery

• Oversee restaurant, bar and banqueting operations
• Work closely with the Executive Chef , Head of Pastry and Bar Manager to ensure quality, timing, and presentation standards
• Implement, maintain and ensure consistent adherence to SOPs, brand standards, and operational procedures
• Maintain full operational readiness across all outlets at all times

• Take a hands-on leadership role in conferences, private dining, and weddings when required
• Lead or support live event delivery to ensure flawless execution
• Coordinate closely with kitchen, events, and sales teams for seamless delivery
• Act as senior operational lead during key or high-profile functions
• Ensure all events reflect the boutique luxury positioning of the hotel

• Lead, coach, and develop the F&B team through daily visible engagement
• Build a high-performance, guest-focused culture rooted in pride and accountability
   
• Support recruitment and onboarding with a strong focus on attitude and service mindset
• Foster a respectful, inclusive, and motivated team environment

• Drive revenue growth and profitability across all F&B outlets
• Manage labour, stock, and cost controls effectively
• Optimise rota planning in line with business levels
• Ensure accurate billing, stock management, and waste control
• Balance commercial performance with uncompromising guest experience

• Ensure full compliance with food safety, hygiene, licensing, and health & safety regulations
• Uphold luxury boutique brand standards across all F&B areas
• Maintain immaculate presentation and operational readiness at all times
• Ensure consistent SOP adherence and audit readiness

• Work closely with the General Manager and Head of Sales and Revenue as part of the senior leadership team
• Communicate effectively across departments to ensure seamless guest experience delivery
• Contribute to operational planning and strategic decision-making
• Lead with calm authority, professionalism, and emotional intelligence

• Experience in luxury 4★/5★ or boutique hotel F&B operations and restaurants
• Strong background in hands-on, floor-based leadership and shift management
• Proven ability to lead or support live events, weddings, and private functions
• Confident operating in high-pressure, service-led environments
• Strong commercial and operational awareness
• Exposure to AA Rosette / Red Star / LQA environments desirable
• Strong leadership presence, communication skills, and emotional intelligence