
Blog
Featured Article
FMCG
Blog
How To Ring in the Profits with These Seven Christmas Marketing Tactics
Turn seasonal shoppers into loyal customers with these tried-and-tested Christmas marketing tactics. From festive branding to exclusive holiday promotions and personalized touches, start implementing them to boost your sales for lasting impact and win over your customers.
Read moreShowing 12 of 16 results
Customer experience
Blog
A Post-Black Friday Guide: Six Tactics to Drive Consumer Loyalty and Long-Term Acquisition
For brands, Black Friday and Cyber Week mark one of the biggest sales opportunities in the year. But it is the period after the event that is your chance to drive loyalty, boost retention and win long-term business gains. Download our free guide to your post-Black Friday strategy to learn how.
November 3, 2023
2 mins read
Customer experience
Blog
Four Ecommerce Merchandising Strategies that Drive Retail Growth
Ecommerce merchandising is your online shop window, driving brand loyalty, sales and deeper consumers relationships by presenting the products they want, when they want them. Discover four strategies to enhance yours here.
September 12, 2023
6 mins read
Customer experience
Digital transformation
Blog
Boosting Customer Engagement: The Power of Email Automation
Email automation has a profound impact on customer engagement. Learn how it drives personalized interactions, saves time and resources, and increases sales and traffic, and discover how you can harness its power in this article.
September 4, 2023
5 mins read
Customer experience
Blog
Retail
How to Improve Your Online Retail Customer Experience
An effective retail customer experience strategy drives engagement, repeat sales and customer loyalty. Learn what it is and how to achieve it in our essential guide.
July 17, 2023
6 mins read
Customer experience
Blog
Retail
Brand Authenticity: Why It Matters and How to Build It
In a crowded market, ecommerce businesses must do all they can to stand out against the competition – brand authenticity is key to achieving it. Discover why a genuine brand is essential for market differentiation here.
June 26, 2023
5 mins read
Customer experience
Blog
Retail
Consumer Behaviors in the US: Key Generational Shopping Trends in 2023
With a predicted revenue of $982 billion, the US houses one of the largest ecommerce markets in the world. But what behaviors and preferences should brands consider when targeting specific demographics in the US? Discover more here.
February 24, 2023
5 mins read
Customer experience
Blog
Retail
How Brands Can Adapt to the Cost-of-Living Crisis
The cost-of-living crisis is defining much of 2023 so far, but the impact is not just on consumers. As consumers shift spending patterns to seek value-for-money and practical purchases, brands too are feeling the effects. Learn more about these changing buyer habits and how brands can adapt here.
February 13, 2023
5 mins read
Customer experience
Blog
How to Gain Customer Trust Through Influencer Marketing
49% of consumers think an influencer’s recommendation is more trustworthy than a brand recommendation. Take this further and learn how to build authenticity and customer trust here.
February 6, 2023
5 mins read
Customer experience
Beauty
Blog
The omnichannel experience in beauty
Offering omnichannel experiences has become a must for beauty brands. At the 2022 Beauty Trends and Innovations Conference, THG Ingenuity’s Shona Deardon explained how an omnichannel strategy is key to driving growth, increasing conversions and enhancing the customer journey.
October 12, 2022
5 mins read
Customer experience
Blog
Online fraud: what is a chargeback and how to fight it
As ecommerce becomes the shopping channel of choice for a growing number of consumers across the world, the risk of online fraud for businesses has been on the rise. In this post, we discuss the impact of illegitimate chargebacks on businesses and how THG Detect can help.
September 16, 2022
4 mins read
Customer experience
Blog
Four tips to reduce demand on customer service
Having great customer care is vital for a positive shopping experience. But if your buyers need to constantly contact your brand with questions, it can quickly turn into a costly and time-consuming part of your business. Read on to find out how to minimize the need for customer support interactions.
September 12, 2022
10 mins read
Customer experience
How the right fraud detection strategy can improve customer experience
Today, consumers have high expectations when it comes to online shopping, and offering a secure shopping environment, from first click to checkout, is crucial to deliver a positive customer experience. Learn what shoppers expect from ecommerce brands and what you can do to support them.
September 9, 2022
3 mins read
1
2