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Fulfillment in Focus

Our Fulfilment in Focus series hosted by THG Ingenuity’s Chief Operating Officer; Tom Killeen invites senior business leaders in operations, transport and logistics to discuss their approach to solving some of today’s most topical operational complexities through innovation. The series will also exclusively uncover the challenges, pain points and lessons learned in THG Ingenuity’s own 20-year journey to customer-obsessed operational excellence.

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Royal Mail

Two men, Tom Killeen and Nick Landon, sat opposite each other on chairs against a greenscreened background of an automated warehouse

Fulfillment in Focus: Royal Mail

Innovation and transformation are key to the success of Royal Mail. Today, whilst AI and automation lie at the heart of Royal Mail’s trailblazing operations, their posties remain the secret to their success. Learn more in this webinar with Tom Killeen, COO for THG Ingenuity, and Nick Landon, COO for Royal Mail.

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THG Ingenuity exhibition stand at Shoptalk US 2024. Team standing in front of stand featuring Williams Racing F1 car

Blogs

Retail

Shoptalk US 2024: Highlights from Las Vegas

Following this year's Shoptalk US event in Las Vegas, THG Ingenuity share the top takeaways from the talks and discussions by the top retailers and brands from across the world. Read on to find out more. 

Published

March 27, 2024

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Case Studies

FMCG

Digital transformation

Klean Athlete's Explosive DTC Growth with THG Ingenuity

Personalized bundles, frictionless journey and targeted campaigns fueled Klean Athlete's explosive DTC success. Partnering for global reach, they reduced costs and expanded across Europe. Learn their winning formula in this case study.

+83%

Revenue

+71%

Transactions

-71%

Costs

Case Studies

Beauty

Digital transformation

THG Ingenuity drives growth for No.7 in the US and the UK

No.7 boomed online with THG Ingenuity’s help. Brand awareness in the US and marketing channel optimization in both markets led to higher engagement, loyalty program success, and overall revenue growth. Read the full case study for their digital success story.

+36%

AOV

+45%

CVR

+15%

Order volumes

Published

April 10, 2024

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multiple rows of Myprotein product packs with multiple languages

Case Studies

FMCG

Internationalization

Myprotein’s £1M to £125M Journey with Localized NPD

Myprotein conquered Japan in six years, becoming the #1 foreign sports nutrition brand. Leveraging data, they created flavors Japanese consumers loved, boosting sales and customer engagement. Discover their secrets to cultural adaptation and international success in this case study.

+124M

revenue

#1

market leader

75K

customers engaged

Published

March 4, 2024

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Myprotein products launched in Japan

Infographics

FMCG

Internationalization

Myprotein’s £1M to £125M Journey with Localized NPD

Explore how Myprotein, a British sports nutrition brand, conquered the Japanese market in just six years and became the #1 foreign brand in the category. Learn their secrets to cultural adaptation and international success here.

Published

March 4, 2024

2 min read
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Press Releases

Featured In

COO Tom Killeen on Putting Operations First

In conversation with Logistics Matters, our Chief Operating Officer explains the impact that our continual investment in improving the delivery experience - getting quicker, leaner, faster and stronger - is having on customer retention and business performance

Published

April 2, 2024

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Reports

Five ways FMCG brands can win at omnichannel

Now more than ever, shopping journeys span across multiple online and offline channels. Read our report to discover our five key recommendations to help FMCG brands launch and develop successful omnichannel strategies.

Published

December 11, 2023

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Two men, Tom Killeen and Nick Landon, sat opposite each other on chairs against a greenscreened background of an automated warehouse

Webinars

Fulfillment

Fulfillment in Focus: Royal Mail

Innovation and transformation are key to the success of Royal Mail. Today, whilst AI and automation lie at the heart of Royal Mail’s trailblazing operations, their posties remain the secret to their success. Learn more in this webinar with Tom Killeen, COO for THG Ingenuity, and Nick Landon, COO for Royal Mail.

Published

May 12, 2024

15 mins
Watch now
Two men speaking

Webinars

Fulfillment

Fulfillment in Focus: Emirates

What do vaccinations, flowers and aeroplane parts have in common? Every second counts when transiting this cargo, and this is the basis for Emirates’ approach to innovation; getting slicker, faster, stronger and leaner to improve cost and time of shipping. Learn more in this webinar with Tom Killeen, COO for THG Ingenuity, and Dennis Lister, SVP Product and Innovation for Emirates.

Published

April 29, 2024

20 mins
Watch now

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